Reassign an open ticket when a server goes home, sections change, or a ticket was opened on the wrong login.

Steps

1. Open the ticket.
2. Tap Actions, then tap Change Server.
3. The Change Server screen lists every server currently clocked in. Tap the one you want.
4. If you do not see them, type their name in the Server Name box. They appear if they are clocked in.
5. Tap Go.

From then on, opening the ticket shows a banner across the screen naming the new server.

The clocked in requirement

Only clocked in staff appear. If the person you need is missing, clock them in first. This also means you cannot park tickets on a server who has left, which is deliberate: it keeps server bank checkout honest.

Moving every open ticket at once

To hand off all of a server open tickets during checkout, use Transfer Tickets in the Server Bank screen instead. See Check out a server bank.

Source: Global Payments Genius POS User Guide. Newly built article, pending review.