The Customer Receipt screen includes controls that enable you to configure the appearance and contents of the location’s customer receipts.

To access the Customer Receipt screen, log into the Admin Console, select an appropriate account and location. In the Admin Console’s Main Menu, click Location Setup, then click Customer Receipt.

Display Tab

Set Black & White Logo: This box enables you to add a black-and-white logo graphic to the top of printed receipts. If you click the box, the program opens a panel displaying the location’s collection of uploaded graphic files. To add a new graphic to the collection, click Upload New Image. The program will open a browser window, allowing you to find and select a graphic on the network. After uploading the graphic to the collection, you can then select the graphic to add it to the receipt.

Top Margin: In this box, enter the number of empty lines that the program will use as each receipt’s top margin.

Bottom Margin: In this box, enter the number of empty lines that the program will use as each receipt’s bottom margin.

Hide Separator Lines: If you select this check box, the program will not include separator lines between modifiers in printed receipts.

Show Promise Times: This box enables you to include promised prep times on printed receipts for delivery and future orders. If you select this check box, the POS will print the promise time on any receipts for orders that have a promise time.

In the POS, if you open a ticket and tap Promise Time, the app will open a time panel. In that panel, you can set the time when the order should be prepared and ready for pickup or delivery. After you enter a time in the panel, the POS will include that time at the top of the order’s printed tickets and receipts.

Show Surcharge Clause: If you select this check box, the POS will include a clause on printed customer receipts alerting customers that a surcharge might be added to the total if they pay with a credit card. This clause will include the amount of the surcharge, clearly labeled as “Surcharge fee”.

Credit Surcharge Amount: This box enables you to edit the surcharge amount that appears in the surcharge clause. It only displays if you select the Show Surcharge Clause check box. If you enter a percentage amount in the Credit Surcharge Amount box, the POS will use that amount as the “Surcharge fee” that appears in the printed surcharge clause. Its default amount is 3.5%.

Roll Up Modifier Prices: If you select this check box, the POS will add the prices of modifiers to the prices of their main items in printed receipts.

Roll Up Discounts: If you select this check box, the POS will roll up identical items, discounts, and adjustments on printed receipts. If a receipt includes any multiple identical items, discounts, or adjustments, the POS print those identical items on a single line with an updated quantity number.

Modifiers: This list enables you to set the POS to include or exclude modifier items from printed receipts. If you select Show All, the POS will include all modifier items on printed receipts. If you select Hide All, the POS will not include any modifier items on printed receipts. If you select Hide $0.00, the POS will only exclude modifier items priced at $0.00.

Show Seat Details: If you select this check box, the POS will print a receipt total for each seat on the receipt, not just a total for the entire receipt.

Show Tax-Inclusive Details: If you select this check box, the POS will include the “Tax Included” total on printed receipts. When the POS prints a receipt, it will include the total sales tax from all “Tax Included” items in the order on a separate line labeled “Tax Included”. The POS prints this total below the existing “Tax:” line, which displays the total sales taxes from standard (tax-excluded) priced items. If the order does not include any “Tax Included” items, the POS print the “Tax Included” line with an amount of “$0.00”.

To define a tax-included item, access the Admin Console. In the Items screen, if you open an item’s settings and select Tax Included in the Tax list, the POS will include the item’s sales tax in its price.

Body Tab

In the Body tab, you can set the font and size of the body text of the location’s receipts.

In the Font list, select a font for the receipt’s body text.

In the Size list, select a size for the receipt’s body text. 

Header & Footer Lines Tab

Header Lines: In this area, you can set the font and size of the header text of the location’s receipts.

In the Text box, enter the text of the header. If you require a second line of text, enter it in the box beneath the Text box. When the POS prints a receipt, it will print this text in the receipt’s header.

In the Font list, select a font for the receipt’s header text.

In the Size list, select a size for the receipt’s header text.

In the Alignment list, select an appropriate alignment for the header text (right, left, or center). 

Footer Lines: In this area, you can set the font and size of the footer text of the location’s receipts.

In the Text box, enter the text of the footer. If you require a second line of text, enter it in the box beneath the Text box. When the POS prints a receipt, it will print this text in the receipt’s footer.

In the Font list, select a font for the receipt’s footer text.

In the Size list, select a size for the receipt’s footer text.

In the Alignment list, select an appropriate alignment for the footer text (right, left, or center). 

E-Mail Receipts Tab

Email Subject: If desired, you can enter a line of customized text in the Email Subject box. When the POS sends a receipt to customers, it will use the text in this box as the email’s subject.

If you include the character string “%locname%” in your subject text, the POS will insert the location’s name in its place when it sends the email. This enables you to compose a template of text that you can use for any location, but still includes each location’s specific name.

For instance, if your location’s name is “Jake’s Grill”, and you enter “Your receipt from %locname%” in the Email Subject box, then every emailed receipt will feature the phrase “Your receipt from Jake’s Grill” as its subject.

Email Body Text: This box enables you to add customized text to every customer receipt email. If desired, enter a short body of customized text in the Email Body Text box (such as “Thank you for your business.”) When the POS sends this receipt to customers, it will include the text in the email’s body, before listing the details of the transaction.

As with the Email Subject box, if you include the character string “%locname%” in your body text, the POS will insert the location’s name in its place when it sends the email.