Order entry is built around product menus, and the same screen behaves differently depending on how the enterprise has configured it.

Product menus

• Menu toggle switches between menus.
• Menu subcategories give the second level of navigation.
• Daypart menu change swaps the menu automatically at the configured time. If staff report items vanishing at 10:30, that is the daypart working as designed.

Behaviours worth knowing

• Combined identical items. Identical items may roll into one line with a quantity rather than listing separately.
• Toast notifications. Brief on screen messages confirming what the POS just did.
• Multi select mode. Act on several items at once instead of repeating the same action.

Enter an order

1. Open order entry.
2. Select the order destination.
3. Add products to the order.
4. Modify the product as needed.

Item level actions

Change quantity, add bulk quantity, duplicate an item, convert an item to a variation, convert item size, convert an item to a combo meal, convert child item size, delete an item, add, edit and delete item level comments, apply and remove the kitchen hold flag, change item price, look up a product, view product details, scan or type a barcode.

Reference

Order Entry Overview, Enter Order and Item-Level Procedures.

Source: Global Payments / Xenial Enterprise POS product documentation. Enterprise sites are heavily configured, so confirm the exact behaviour against the customer own build before advising a change.