The Transactions area in the Merchant Portal is where you answer any question that starts with what happened on this sale.

Transactions

The Transactions page under the Transactions menu shows every transaction for the location and register you have selected.

Transaction summary

Click the chart icon to the left of a transaction. The Transaction Summary screen lists detailed transaction information alongside line item receipt detail, tender detail and any notes.

Tenders

The Payments option shows the status of previous payments. Use it to check payments against account statements and payment data, and to read customer purchasing patterns.

Audits

Audits gather information about specific personnel activity and financial transactions. This is the trail to follow when a discrepancy points at a person rather than a device.

Batches

The Batches screen shows closed batches, lets you verify a batch, and lets you close an open one. Click the graph icon to the left of a batch for the Batch Summary and its detail.

Typical order of investigation

1. Find the transaction on the Transactions page.
2. Open its Transaction Summary for line items and tender.
3. Check the batch it belongs to.
4. If a person is involved, check Audits.

Source: Global Payments Genius Help Center for Genius for Retail. Confirm menu paths against your own portal, as some options vary by package and region.