Seven recorded sessions that cover Genius for Restaurant end to end, in the order they make sense. Work through them in sequence for a new manager or a new build tech.

The course

1. Session 1 — Product overview
   What the platform is, how the pieces fit, and the vocabulary the rest of the course uses.
2. Session 2 — Admin Portal
   Navigating the back office: locations, staff, permissions, settings.
3. Session 3 — Item creation
   Building items, sizes, modifiers and the menu structure they sit in.
4. Session 4 — Kitchen display, kiosk and online ordering
   Where orders go after they are sent, and the ordering channels beyond the POS.
5. Session 5 — Merchant app
   What the operator sees away from the restaurant.
6. Session 6 — Start of day, end of day and reporting
   The daily cycle: opening, server banks, Daily Review, closing, and reading the reports.
7. Session 7 — Printing and troubleshooting
   Printer templates, routing, backups, and diagnosing what is not printing.

How to use it

• New restaurant manager. Sessions 1, 3 and 6 are the minimum. Add 4 if the site runs online ordering or a kiosk.
• New build technician. All seven, in order, before touching a live account.
• New support agent. Sessions 1, 2, 3 and 7. Session 7 is the one that pays for itself.

Then the written guides

Pair the videos with the written articles in Getting Started, Taking Orders and End of Shift and Day in this knowledge base. Video for the shape of it, articles for the step you need at 8pm on a Friday.

Video links point at the Global Payments training video library. Newly built article, pending review.