Recorded training for Genius for Retail. The short task videos are on YouTube and play here. The longer sessions are on the Global Payments training library.

At the till

Opening and closing the cash drawer

Setting up a cash drawer float

Processing a return

Selling more with the customer dashboard

Inventory

Receiving merchandise on a purchase order

Switching label media on the Zebra ZD410

Longer sessions

• Advanced NextGen retail
• Inventory management
• Inventory counts
• Multi location management
• Reporting in depth, part 2
• Reporting in depth, part 1
• Marketing and promotions
• QuickBooks Online
• Merchant onboarding
• Tips and tricks

Feature guides

• Reference returns and POS returns using reference returns
• Ticket level discounting
• Bundles at the POS and bundles in the back office
• Cash discounting at the POS and cash discounting in the back office

Webinar homework

Global Payments publishes homework sheets that go with the group webinars, covering selling, inventory, reporting and settings. Give these to a new merchant to work through between sessions.

A caution on age. Sessions recorded before the rebrand refer to Heartland Retail. Mechanics are generally still correct; check anything that looks unfamiliar against the current guide.

Source: Global Payments Genius Retail help center. Newly built article, pending review.