Heartland Restaurant Delivery Settings

Heartland Restaurant Delivery Settings

Delivery Settings

This area includes controls that enable you to configure delivery service.

Delivery Room: This list enables you to associate the orders and sales from delivery orders to a specific room.

Delivery Payment Types: This list enables you to specify what type of payments are acceptable for delivery orders.

  • If you select Credit Card, the website will include only controls that allow customers to pay with a credit card before submitting the order. It will not include any other payment options.
  • If you select In-Person, the website not provide an option for credit card payment, and the customer will pay for the order in person when the driver delivers it.
  • If you select Both, the website will include options to pay either with a credit card or in person.

Delivery Minimum: In this box, you can enter a required minimum dollar amount for carryout orders. If you enter an amount in this box, the website will only allow a customer to submit an order for carryout service if the check’s total is equal or greater than this amount. 

Delivery Maximum: In this box, you can enter an enforced maximum dollar amount for carryout orders. If you enter an amount in this box, the website will only allow a customer to submit an order for carryout service if the check’s total is equal or less than this amount.

Delivery Tips Allowed: If you select this check box, the website will display controls that enables customers to add a tip amount to an order in the website before submitting the order.

Print Checks Immediately on Received Orders: If you select this check box in the Delivery area, the POS will print checks for delivery orders immediately upon receiving them from the Online Ordering site.

Order Completion Message: These boxes enable you to add a customized text message that will display when customers complete an order in the Online Ordering website. Using these controls, you can create a closing message for catering delivery orders.

In the Title box, type a title for the message. In the Message box, type the text of the full message. In the Online Ordering website, when a customer submits an order, the website will display your custom title and message in the order confirmation screen. It will also include the custom title and message in the customer’s order confirmation email.

Delivery Area

This area includes controls that enable you to define the area surrounding the site where delivery service is available. The area includes a panel that displays a map (provided by Google Maps) of the area around the site’s address.

  • If you click New Polygon, the program will add a rectangular polygon inside the maps panel. You can then click and drag the polygon to the appropriate area within the map, and click and drag the nodes on the edges of the polygon to modify its shape, until it covers the site’s total delivery area.
  • If you click New Polygon again, the program will add another (differently colored) polygon to the map, which you can then move and modify as needed. By adding multiple polygons to the map, you can define delivery areas with different delivery fees.
  • If you click Reset Polygons, the program will reset the map to its original state. It will remove all but one polygon, and the remaining polygon will have its original default size and location.

For each polygon that you add to the map, the program will display a Delivery Fee list with a label corresponding to the color of its polygon (such as Blue Zone Delivery Fee). In each Delivery Fee list, you can select a delivery fee. (You can define delivery fees in the Adjustments window.) Later, when a customer in this delivery zone places an order, the website will apply this delivery fee to the check.

Below each Delivery Fee list, the program displays a corresponding DELETE button (such as DELETE BLUE POLYGON). If you click one of these buttons, the program will remove the polygon from the map.


    • Related Articles

    • Scan to Order Setup Guide

      Overview This article describes how to configure a Heartland Restaurant site to use the Scan to Order feature set. The Scan to Order features enables customers to use a site’s Online Ordering website to order meals from a table for dine-in service. ...
    • Online Ordering and Catering Setup Guide V1

      Online Ordering and Catering Setup Guide Overview This document describes how to set up and create an Online Ordering website for a location. It includes details descriptions of the controls in the Global Payment Restaurant’s Admin Console that are ...
    • Online Ordering and Catering Setup Guide V2

      Online Ordering Enhanced Setup Guide Overview This article describes the enhanced version of Heartland Restaurant’s Online Ordering feature set. It describes how to set up and create an Online Ordering website for a location. It includes detailed ...
    • QSR Setup Guide

      QSR Setup Guide Overview This article describes how to configure a Heartland Restaurant network to use the QSR kitchen display system.   As of version 5.45, our integration with QSR does not support the following features: Show Whole Ingredients on ...
    • Order Balancing

      Order Balancing Overview This article describes how to configure a Heartland Restaurant site to use the Order Balancing feature set. The Order Balancing features enable you to set the program to automatically adjust the carryout or delivery times of ...