How To: Activate Heartland Surcharge

How To: Activate Heartland Surcharge

This is a guide on how to setup Surcharging on Heartland Restaurant. Please verify all legal requirements before implementing. 

Surcharging will add a charge of up to 3% to your tickets.

A surcharge notice will be added to your checks

Surcharging details:
  1. Can be used with any payment device
  2. Charges on Debit card transactions*
  3. Tax is added to surcharge and cannot be removed
  4. Does not apply to online orders
  5. Does not apply to text to pay
  6. Does not apply to scan to pay
*Surcharging currently applies to debit transactions which it is not intended to. There is a new form of surcharging coming from Heartland that will not apply to debit but it is not yet available.

How to activate surcharge

  1. Log in to your portal at hrpos.heartland.us
  2. Navigate to Account Menu > Adjustments > Select NEW
    1. Check the "Credit Cards" option. This will rename and customize the adjustment. Your surcharge can be a maximum of 3%.  Save the adjustment. The charge should look like the following:


  3. Navigate to Location Setup > Customer Receipt
    1. Check the box that says "Show Surcharge Clause" and enter your surcharge amount. Hit Save


  4. Publish.
All card payments done within your business will now have a surcharge added on top. 



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