Heartland Restaurant + DoorDash = Your New Integration

Heartland Restaurant + DoorDash = Your New Integration

Good News.

The days of manually entering DoorDash orders at your POS are over. You can now have your own direct connection to DoorDash delivery services through the Heartland Restaurant integrated app.
Seamlessly send orders directly to the kitchen, cutting out manual entries. Once setup is complete orders will simply start flowing into your POS system.


1. Prerequisites:

You need an existing DoorDash account. If you do not have one yet, please set one up with DoorDash directly. No special setup is required. 

On Doordash - Staff Tips need to be disabled. If staff tips are enabled orders will not flow into the POS. 

2. How long does it take to set up?

Heartland submits integrations every Friday morning. Those integrations are made live by DoorDash the following Wednesday.

3. Your Action Required to get started:

4. What to Expect Next:

The POS Specialists Team will send you an email confirming the integration was requested. 

You can not select a specific integration time. Once kicked off Doordash will enable the integration when their system processes our request.

  • Orders will show up on your POS in a new room called DoorDash. That’s how you know the integration is live.

  • Orders will also continue to show on the standalone DoorDash tablet. The table can be turned off anytime if desired.

  • Pictures of your new menu will need to be reattached in DoorDash.


5. Managing Doordash when the integration is on:

  • In Heartland Restaurant:

    • DO NOT CALL DOORDASH TO HELP WITH MENU CHANGES. If you do, your integration will be disconnected.

    • All pricing and menu changes for DoorDash must happen in Heartland Restaurant.

    • Remember that your displayed DoorDash price will be your Heartland Restaurant price plus the percent price increase selected earlier.

    • Pricing, 86 list and menu item changes are real time. 

    • Your Doordash percentage price increase, lead time and hours can all be edited anytime in Heartland Restaurants Web Portal → Location Setup → Online Ordering → Online Ordering Tab → Third Party Ordering.

  • In Doordash Only Functions:

    • If you want to close for specific days you will need to contact DoorDash directly to have them block those days out.

    • All refunds must be processed directly through the Doordash as usual.




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