Voiding removes an unpaid ticket and records why. Use it for a mis-rung order or a walkout. For a ticket that has already been paid, use :Refund a paid ticket instead.

Steps

1. Open the ticket.
2. Tap Actions, then tap Void Order.
3. The Reason for Void panel lists the predefined void reasons for this location. Tap the reason that fits.
4. Add detail in the Description box if it helps whoever reviews this later.
5. Tap Void.

The ticket is voided and the POS returns to the room ticket screen. The table icon shows as available again.

Void reasons

The list comes from the Admin Portal Void Reasons Screen. A short, honest list that managers actually use is worth more than a long one nobody reads. Review it at any site whose void reporting is not telling them anything.

Permissions

Voiding is usually restricted by job type. If a server cannot void, check the Permissions Screen in the Admin Portal rather than assuming a fault.

Source: Global Payments Genius POS User Guide. Newly built article, pending review.

Step by step guidance added 24 August 2026 from the Global Payments Genius POS User Guide. The video above is the original walkthrough.