Refunding Gift Cards to Cash

Setup (One-Time)

1. Create a menu item called “Gift Card Cash Refund.”

2. Configure it as:

   • Non-revenue

   • Tax exempt
     

   • Misc item
     

Steps to Process a Refund

1. Check the Gift Card Balance

   • Inquire the gift card to confirm the exact remaining balance.

2. Add the Refund Item

   • Add the “Gift Card Cash Refund” item to the check.

   • Set the price to match the exact balance on the gift card.

3. Complete the Purchase

   • Pay for the item using the gift card.

4. Refund to Cash

   • Reopen the check.

   • Process a refund to cash for the same amount.