Here is how to turn on a Alert Sound for New Orders:
This is a "Per iPad" setting. It has to be repeated separately on every Kitchen Display (KDS)
- Open Kitchen Display (KDS) app
- Tap the three lines on the top right of the Kitchen Display
- Scroll Down to "Alert Sounds"
- Select New Ticket
- Choose a sound from the pop up
- Don't forget to turn the volume on the iPad all the way up. If the sound is not loud enough you could consider connecting an external speaker.