Order history is the manager tool for anything that has already happened.

Find the order

• Search order history by the identifiers the site uses.
• Filter order history to narrow by time, terminal, employee or state.

What you can do from there

• View order details.
• Refund the entire order, or refund a partial order.
• Void an order, or void a waste order.
• Re-tender the order when the original tender was wrong.
• Reprint the order receipt.
• Resend the order to the kitchen.

Void or refund

• Void where the order should not stand and money has not moved, or where the site process is to void and re-ring.
• Refund where payment has been taken. Partial refunds exist, so refund only what is actually owed back.

Item availability

Item availability, the enterprise 86 function, can be reached three ways: from the Functions menu, directly from order entry, or from the product details screen. The order entry route is fastest mid service.

Reference

Order History and Item Availability.

Source: Global Payments / Xenial Enterprise POS product documentation. Enterprise sites are heavily configured, so confirm the exact behaviour against the customer own build before advising a change.