Override the online order schedule for a closure

Override the online order schedule for a closure

Overriding Online Order schedule for closure / Holidays for HRPOS OLO

This information is specific to HRPOS online ordering. If you want to change your schedule for DoorDash please check our knowledge base article.

In order to schedule your store hours to be different or closed you must go to the portal > Location Setup > Online Ordering > Online Ordering > Carryout/Delivery.



From this menu you will have access to the Carryout Override Menu & Hours section. You must select the date you want to schedule for and then create a new schedule. To close for the day simply select NO GROUP.



Carryout Override Menu & Hours: This area includes controls to make changes to availability of carryout service during specified dates and times, regardless of default carryout hours. This allows merchants to easily change their carryout availability, both on short notice due to special circumstances, and in advance for scheduled closures. For example, if a merchant will be closed on New Year’s Day, they can make the menu unavailable for that date in advance using the settings in the Carryout Override Menu & Hours area.

If you click Add a date, the program will display a calendar window, allowing you to select a single date. If you select a date, the program will then allow you to enable or disable carryout service on that date, regardless of default carryout settings. You can add multiple dates to an override set. 

In the Start Time and End Time boxes, you can set the time range within each day that the items in the main group are available for carryout service in the Online Ordering webpage. When servers order items in this menu group, the webpage will only display controls for carryout service within the time range you set here. By setting a start time and end time, you set the time range during each selected day that the items in the menu groups are available for carryout service.

In the Upsell Group list, you can associate a main group with an appropriate upsell group. When a server orders items in the main group, the webpage will apply the rules set in the upsell group.

In the Menu Group list, select the menu group whose items you want to make available for carryout service during the selected days of the week.