Overview

This article describes how to remove the HBSM-CH60 battery from the MobilePOS case. In testing, we have seen a significant decrease in disconnections between the iPad Mini and Wisecube when this battery has been removed.

Important Information

  • Remove the Wisecube from its case prior to starting this process.
  • Disconnect the case from its power source.
  • Use a hair dryer to loosen the glue between the protective cover and case.
  • Use a wide flat device with rounded corners, such as a credit card, as a tool to remove the proactive cover. This will help minimize any damage.
  • Battery removal will decrease the time between required charging for both the iPad Mini and BBPOS Wisecube. It is recommended that these cases now be charged after each busy shift to maximize use throughout the day.

HBSM-CH60 Battery Removal

  1. Using a coin or a flat head screwdriver, remove the faceplate from the MobilePOS case.
    Start removal of the faceplate using the notches in the lower left or right corner of the MobilePOS case.
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  2. Start in a corner and peel back the protective sticker. To assist with the removal of the protective sticker we suggest using a hair dryer to warm the glue. A heat gun can, on its lowest setting, can also be used, but be extremely careful to not heat the protective sticker to the point where it could melt, warp, or shrink. 
    Also using a flat object, such as a credit card, can assist with removing the protective sticker.
    mceclip1.png     mceclip2.png
  3. Remove the eight (8) screws holding down the battery cover.
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  4. With the power connection port facing you, lift the center plate toward you.
    mceclip4.png   mceclip5.png
    Once lifted, turn the vault case 180 degrees so the credit card slot is now facing you.
  5. Remove the battery, replace the center plate, and reattach with the eight screws removed in step 3.
    mceclip6.png mceclip7.png
  6. Replace protective cover as close to original placement as possible.
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Attaching the wisecube

The Mobile EMV Reader is referenced as <WiseCube> and <CHB60….>

Before you begin make sure the EMV Reader and iPad are fully charged and turned on. 


Attach The Reader:

  • Plug the Mobile POS into Power

  • Remove existing EMV Reader from Bluetooth

    • Exit POS App → ⚙️ Settings (iOS) → Bluetooth

      • Look for “CHB60….>” on the My Device list 

      • If it is on the list select ⓘ on the right → Forget This Device

  • Verify Bluetooth is turned on

    • ⚙️ Settings (iOS) → Bluetooth → Toggle On

  • Verify Heartland Restaurant has access to Bluetooth

    • ⚙️ Settings (iOS) → Scroll down on left →  find Restaurant

      • Bluetooth → Toggle On

  • Attach / Pair the EMV Reader

    • If you have multiple EMV Readers in the area walk away (out of Bluetooth range) from the other EMV Readers

    • Or note the serial number on the back of the Wisecube EMV reader and make sure to choose that one to pair.

    • Launch and Login the POS app

      • Right Top ☰ → Manager → Payment Terminals → Scan for Wisecube Devices

      • Once it shows up on the list → Select it → Exit

  • Start Using the EMV Reader. :-) 

Troubleshooting

  1. Plug the Mobile POS into Power

  2. Remove existing EMV Reader from Bluetooth

    1. Exit POS App → ⚙️ Settings (iOS) → Bluetooth

    2. Look for “CHB60….>” on the My Device list

    3. If it is on the list select ⓘ on the right → Forget This Device

  3. Reboot the EMV Reader

    1. Hold the power button until lights are off

    2. Push the power button again until lights are on

    3. Start on Step <Attach The Reader> above

  4. If no success - Reboot the iPad

    1. Hold the power button until it goes dark

    2. Push the power button again until you see the Apple Logo

    3. Start on Step <Attach The Reader> above