Overview

This article describes how to configure a Heartland Payment network to provide customers with a “contactless” credit card payment option for paying tickets. This feature gives customers ability to pay for tickets online by scanning a QR code on the ticket with a cell phone or other mobile device. Customers can scan a ticket’s code with or without the Guest app. When they scan the ticket’s code, the mobile device will open the site’s web page, allowing the customer to select a payment option, enter the information for a new credit card, and pay the ticket.

To enable this feature, your site must run Heartland Restaurant at version 5.70 or higher. To use this feature in the POS, Heartland payment gateway with the Portico Direct feature. To use this feature in the Guest app, the site can use either the Heartland or Monetary payment gateway.

If you set the site to use the Portico Direct payment gateway for QR Pay, the site loses the ability to accept mobile orders from the Guest App. Sites will continue to have access to the Guest App for scan to pay, skip the line, and other transactions.

Enabling the Scan to Pay Feature

In the Admin Console, you can enable customers to use the Scan to Pay option to pay for items associated with one or more specific rooms.

1. Log into the Admin Console, and access an account.
2. In the Main Menu, click Location Setup, then click Rooms.
3. In the Rooms screen, select a room that you want to set to use the QR payment option.
4. In the Room Setting panel, in the QR Code list, select Scan to Pay or Scan to Pay & Scan for Points.
   
5. If you want the app to display fixed tip suggestions in the Payment screen, select the Fixed Tip Suggestions check box. We recommend the site use fixed tip suggestions with the Scan to Pay feature.
6. If you have set the room to include fixed tip suggestions, enter the amounts in the three Suggested Tip Amounts
7. Clickto save the room’s settings.
8. Repeat steps 3 - 7 for each room that you want to use the Scan to Pay option.
9. Clickto publish the new settings to the POS.

Using the Scan to Pay Feature

The following procedures describe how to use the QR payment feature with an iPhone or Android mobile device. Servers can enable customers to pay a ticket on the payment site by providing the customer a copy of the ticket that includes a QR code or by sending the customer an SMS message that includes a link to the payment site.  

Access with a QR Code

1. In the POS, the server reprints a customer’s check and gives it to the customer. The printed check includes a QR code labeled “Scan to Pay.”
   
2. The customer runs the iPhone’s Camera app and scans the QR code. Upon scanning the code, the Camera app displays an option button to access the payment website.
   
3. The customer taps the payment website button. The iPhone opens the payment website in its default web browser. The website displays the order details.
   
4. At the Would you like to add tip? option, if the customer taps YES, the app will display the Other Tip screen and a keypad, allowing the customer to enter a tip amount manually.
5. If the site has defined default tip options, select an appropriate tip amount..
   
6. If the customer wants to pay with an Apple Pay account, the customer can tap Check out with Apple Pay. The program will display the Apple Pay screen, allowing the customer to make the payment with the Touch ID function.
   
7. To add a credit card, the customer can tap ADD CREDIT CARD. The program will display the Card Information screen. In this screen, the customer can enter a card’s number, expiration date, CVV number, and ZIP code.
8. After adding a credit card, the customer can select the card and then tap Pay. The website will display a message stating the payment was successful, with an option to email a copy of the receipt to the customer.
9. If the customer taps Email Receipt, then tap Send, the app will send a copy of the receipt to the customer’s email address.

If necessary, you can access this ticket again at a later time and request an emailed copy of the receipt. To close the ticket in the POS after the ticket is paid, the server must access the check, then tap Close.

Access with an SMS Message

If the customer has provided a phone number, the server can also send the customer an SMS message that includes a link to the payment site. This can allow customers to perform Scan to Pay payments in environments where scanning QR codes might be awkward (such as a drive thru window). (To use SMS messages for Scan to Pay service, the location must be licensed and set up to use the Heartland Restaurant’s SMS subscription service.)

In the POS, after opening a ticket and sending the order, you can add a customer’s contact information, including the number of the customer’s cell phone. After entering and saving this information, click to send an SMS text message to the customer, with a link. Upon receiving the message, the customer can tap the link to the payment website and finish performing the QR payment.