Ticket Search finds any ticket at the location, whatever its status, and is the fastest route to a closed ticket you need to refund or reprint.

Steps

1. On the Room screen, tap Tickets.
2. Every ticket appears as a tile showing its number, room, server, comments and status.
3. To search, type a ticket number, customer name or card number in the Search box.

Filters

The top panel filters by Servers, Statuses, Service Areas or Payments. Tap a list, pick your criteria, and the tiles narrow. Tap Clear Filters to reset.

Two shortcuts sit in the bottom panel:

• Service Area — only tickets in the current room.
• My Tickets — only tickets belonging to the signed in staff member.

Searching by card number

Searching the last digits of a card is the reliable way to find the right ticket when a guest disputes a charge and does not have the receipt.

Source: Global Payments Genius POS User Guide. Newly built article, pending review.