Items sit on the ticket in blue until they are sent. Sending is what puts them in front of the kitchen.

Steps

1. Check the ticket panel on the right. Anything in blue has not fired yet.
2. Tap Send.

The POS routes every newly ordered item to its kitchen printers or kitchen display, and the item text turns black.

Related buttons on the ticket panel

• Print — prints the guest check on the receipt printer.
• Split — opens the Split Ticket screen. See Split a ticket.
• Checkout — opens the Payment screen. See Take a payment at checkout.

If items do not reach the kitchen

1. Open Printer Queue from the Room screen and read the printer status.
2. Check the Socket Server indicator on the Room screen.
3. Confirm the device is using a printer template that covers this room and these display formats. See Set a printer template on a device.
4. If a kitchen printer failed, the item should have gone to its backup printer, if one is set on the template.

Source: Global Payments Genius POS User Guide. Newly built article, pending review.