Set the XC23 screen density to 160 DPI

Set the XC23 screen density to 160 DPI

The NextGen device ships at the wrong screen density for the Genius POS. Setting it is a required install step, not an optional tweak.

Do this before signing in to the Genius app

Set the density after running the MB5500 FW and Enable MultiClient Input utilities, and before you log in to the POS. If you skip it, the CFD and NextGen screens will not display properly.

Steps

  1. Tap the Home button in the bottom panel to reach the Apps screen.
  2. Tap the Settings icon.
  3. Tap Display.
  4. Tap Advanced.
  5. Tap Screen density and select 160 MDPI.
  6. At the reboot prompt, tap REBOOT NOW.
Display settingsScreen density set to 160 MDPI

The device restarts with the new density applied.

Fixing it after the fact

If a live site has a CFD that looks squashed, oversized or cut off, check the density before anything else. Changing it requires a reboot, so do it between services.

Source: Global Payments NextGen Best Practices. Newly built article, pending review.