Sourdough & Co Training

Sourdough & Co Training


Basic Training Course


Cashier Course (3min 38sec)


  • Lesson #1

    • Log In/Out

    • Clock in/out

    • Breaks

  • Lesson #2

    • Create tickets

      • What room to open

      • Groups - Sections on the bottom panel

      • Search

      • Add items to check

      • How to modify an item, forced mods, 

      • Special instructions

      • Info Tab: Editing check attributes

  • Lesson #3

    • Pay tickets

      • Partial payments

      • Cash

      • Cards

      • Gift cards


Shift Lead Course  (2min 45sec)


  • Lesson #4

    • Manage Cash

      • Drawers

        • Reports

        • Starting cash

  • Lesson #5

    • Manage tickets

      • Discounts & Adjustments

      • Search for tickets

        • Filters

        • Colors

      • Enter Tips

      • Adjust Tips

      • Change Tips

    • Customer display interactions 

    • Third party orders

    • Future Orders

    • Transferring checks

  • Lesson #6

    • Check out at the end of the day

      • Transfer open checks


Manager Course (2min 36sec)


  • Lesson #7

    • Refunds

  • Reports

  • Daily Review

    • Force checking people out

  • T&A editing

  • 86 list functionality

  • Expected cash

  • Checking out a server


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