Two Actions items open the record behind the ticket: Ticket Info and Customer.

Ticket Info

Tap Actions, then Ticket Info. The screen lists the ticket details: its server, its room and table number, its hold status, its payment and more.

This is the screen to open first when someone asks why a ticket behaved oddly. Read it before changing anything.

Customer

Tap Actions, then Customer. The Customer Info screen lets you enter, review or revise the guest name, address, telephone numbers and email address.

Why the customer record matters

• It is what a text or emailed receipt is sent to.
• It is what call centre and delivery orders match against.
• It feeds built-in loyalty and any marketing integration the site runs.

Capturing a phone number at the point of order is the cheapest thing a site can do to make its loyalty and marketing tools worth paying for.

Source: Global Payments Genius POS User Guide. Newly built article, pending review.