Overview
The XC23 POS terminal now supports an integrated camera module which enables new security and operational workflows, specifically:
- Clock In/Out with Photo Confirmation: Capture employee’s photo on Clock In/Out upon their confirmation.
- Scan Tickets: Scan a printed or digital QR Code to lookup a ticket.
- Scan Gift Cards: Scan the QR code to activate, lookup, or redeem a Gift Card.
Connect camera
To connect the camera to the POS terminal
- Power OFF the terminal.
- If necessary, remove the plastic covering from the camera lens.
- Attach the camera to the appropriate port on the terminal. Securely tighten any screws.
- Power ON the terminal. The system recognizes the camera during the boot sequence.
To confirm the camera is properly connected
- From the POS, go to Manager Menu > Settings > Info.
- From the Device section, locate the Camera field.- If properly connected, the camera status indicates “Connected”.
- If the Camera field is missing, follow the steps above to connect the camera and reboot the POS terminal.
Important: If you disconnect the camera, the camera-dependent features are hidden on the POS after you restart the terminal.
Troubleshooting
Camera features are missing.
Follow the steps above to connect the camera and reboot the POS terminal.
Camera feed is blank or blurry.
Check the camera lens for physical obstructions. Remove any plastic film that may be covering the lens. If the issue persists, reboot the POS terminal.
Scanning is slow or does not work.
Ensure there is sufficient lighting in the area. The camera is optimized to scan standard QR codes at a reasonable distance under regular lighting conditions.