Prepare artwork and video for menu boards

Great-looking boards start with the right files. Use this guide when you send us new artwork, or when you upload it yourself in the Genius Portal.

The short version: 1920 x 1080 (or 1080 x 1920 for portrait), PNG or JPEG under 30 MB, MP4 video under 100 MB, and no prices baked into the artwork. Prices are added live from Genius so they never go out of date.

What to send us

Clean base images with no price points or currency symbols on them
A rough mockup showing where prices and item names should sit. A phone photo of a sketch is fine.
Working files if you have them: Photoshop (PSD), Illustrator (AI), InDesign (INDD) or After Effects (AEP), packaged with their fonts and linked images
Your brand fonts as TTF or OTF files

Layered working files are best. They let us change one item or price area without asking your designer to re-export the whole board.

Screen sizes

Content is built at 1080p regardless of how big the TV is. Match your artwork to how much of the screen it fills. Sizes other than 16:9 are for artwork you send us; images you upload yourself in the Genius editor must be 16:9.

Area of the screen	Orientation	Size in pixels	Aspect ratio
Full screen	Landscape	1920 x 1080	16:9
Full screen	Portrait	1080 x 1920	9:16
Half screen, column	Landscape	960 x 1080	8:9
Half screen, row	Landscape	1920 x 540	32:9
Half screen, row	Portrait	1080 x 960	9:8
Two-thirds column	Landscape	1280 x 1080	32:27
One-third column	Landscape	640 x 1080	16:27
Quarter, corner	Landscape	960 x 540	16:9
Quarter, column	Landscape	480 x 1080	4:9

File types and limits

	Accepted	Max size	Notes
Images	PNG, JPEG, GIF, SVG	30 MB	16:9 only in the Genius editor. 4K images are not supported.
Video	MP4, MOV, WEBM	100 MB	Customer-facing screens on Android registers play WEBM only.
Fonts	TTF, OTF, WOFF, WOFF2		Include digits 0-9 and - $ ¢ , . % & at minimum.

Video tips

Export as H.264 MP4 at 30 frames per second, constant frame rate, about 5 Mbps.
Minimum quality is 1280 x 720 at 24 frames per second.
Trim videos to whole seconds (12 s, not 12.4 s). Fractions of a second make screens drift out of sync.
Transparent-background (alpha) video is not supported.
Keep it to two videos per screen or fewer. The TVs run the app on a built-in chip with limited video capacity.
For the customer-facing display on an XC-23 register, convert video to WebM (VP9).

Fonts and licensing: only send fonts you are licensed to use on digital signage. Global Payments and POS Specialists are not responsible for font copyright.

Learn more

Still need a hand? Open a support ticket or email support@posspecialists.com. Tell us the site name, which screen (for example display_02) and, if you can, send a photo of what it shows.