Genius digital menu boards help guide

Genius digital menu boards help guide

Everything you need to know about your Genius digital menu boards, in one place. Your boards are LG commercial displays that run the Genius menu board app on the TV itself, so there is no separate media player to buy. POS Specialists programs your boards and keeps them in sync with your Genius POS.

Start here: watch the videos

The quickest way to understand your boards. Start with this three-minute introduction from Genius:

Watch all 12 Genius menu board video tutorials
Quick start: install the menu board app (6 min), design content (5 min), upload and deploy content (16 min). Plus short reference videos on schedules, layouts, deployment and Site Manager.
Something wrong on a screen right now? Jump straight to Troubleshoot a Genius menu board. Many problems can be fixed in a few minutes with the TV remote.

Pick a guide

GuideWhat it covers
Get to know your boards
Genius menu board video tutorialsTwelve short videos from Genius, from setup to scheduling
Genius digital menu boards overviewWhat is included, display sizes and why Genius boards
Menu board terms and how content flowsDisplay schemas, dayparts, layouts and takeovers in plain English
Set up a display
Set up a Genius menu board on an LG TVFirst-time setup of a new display
Connect a Genius menu board with the TV remoteRegistering a display using only the LG remote
Change what is on screen
Update menu board content in the Genius PortalEdit a design, preview it and send it to your stores
Schedule menu board content by daypartBreakfast, lunch and dinner menus, plus screen sleep times
Prepare artwork and video for menu boardsSizes, file types and what to send us
Fix a problem
Troubleshoot a Genius menu boardBlack screens, share code errors, out-of-sync screens and more

How it works

  1. Your displays go up. You or your installer mount the TVs and plug them in. They join your business Wi-Fi.
  2. We link each display to your site. A five-digit share code ties each TV to the right screen in your layout.
  3. We build your content. Your artwork, prices and promotions become content designs in the Genius Portal.
  4. We schedule it. Dayparts decide what shows at breakfast, lunch and dinner, and when screens go to sleep.
  5. Genius keeps it current. Prices come from your Genius menu, so the board and the register always agree.

Who does what

POS SpecialistsYou
  • Program the boards and link each display
  • Build designs from your artwork
  • Set up dayparts, schedules and sleep times
  • Deploy menu and promo changes
  • Check screen health remotely, including live screenshots and remote reboots
  • Mount the displays and connect power (or hire an installer)
  • Keep the TVs on your business Wi-Fi, not a guest network
  • Send artwork and menu changes
  • Tell us when something looks wrong

Official Genius documentation

Want the full detail? Global Payments publishes a complete Genius Digital Menu Board manual. Good starting points:

Still need a hand? Open a support ticket or email support@posspecialists.com. Tell us the site name, which screen (for example display_02) and, if you can, send a photo of what it shows.