Admin & Settings
Set up SMS order-up alerts
SMS Order Up Alerts SMS Order up alerts allow you to notify your customer that their order is ready for pickup. They can be triggered automatically when an order is bumped from your kitchen screen or manually via the POS interface. SMS functionality ...
Archived: Como Basic deployment pilot
First deployment test on Tuesday, Jan 30. We will start with 12 merchants Heartland picked and we approved. These Merchants will start to see a popup notification the Heartland Restaurant admin portal. They can Accept or Decline to op-in to Como ...
Run an internet speed test
This article describes: How to ask a merchant to run an internet speed test and where to lookup the result Only issue is that the merchant info and test results are seperate. I am still looking for a process that combines the merchant info and test ...
Handle a payment mistake or failure
Heads Up! Please follow the new procedure for payment mistakes or failures This article applies if a payment is taken but does not show up on POS. Step #1. Run a card as usual - this charges the card but it not show in POS (Payment Mistake or ...
Set up and use Call Center
What is Call Center? The Call Center feature allows Admin Portal users to place Online Orders at the account level with the ability to designate the order to a specified location. This also allows additional payment options to be utilized such as ...
Admin portal guide
Please see attached PDF
Set up Scan to Pay
Scan to Pay Setup Guide Overview This article describes how to configure a Heartland Payment network to provide customers with a “contactless” credit card payment option for paying tickets. This feature gives customers ability to pay for tickets ...