Payments & Refunds
Email or text a receipt to a customer
For Transactions from a Previous Day If a customer reaches out about a purchase from earlier in the week or month, you’ll need to head into your reporting. Open the Settings menu in your Point of Sale (POS). Navigate to Reports and then select ...
Create a refund from scratch
Refund a credit card
Send a payment link by text
Texting must be enabled on your account. If it is enabled on the info screen of your checks you will see a texting icon at the top. Simply enter the client's phone number into the appropriate field and then hit text > Send Payment Link.
Sell and redeem gift cards
Selling To sell a gift card navigate to your gift card buttons which re generally under the misc/other section. Once you select your gift card you will be prompted with an amount prompt and two options. Activate is used the first time a gift card is ...
Void items, tickets and payments
Voiding removes an unpaid ticket and records why. Use it for a mis-rung order or a walkout. For a ticket that has already been paid, use :Refund a paid ticket instead. Steps Open the ticket. Tap Actions, then tap Void Order. The Reason for Void panel ...
Enter credit card tips
Attach and troubleshoot a mobile EMV reader
The Mobile EMV Reader is referenced as <WiseCube> and <CHB60….> Before you begin make sure the EMV Reader and iPad are fully charged and turned on. Attach The Reader: Plug the Mobile POS into Power Remove existing EMV Reader from Bluetooth Exit POS ...
Void or change a payment
Refund an entire closed ticket
Once a ticket is paid, Refund appears in the Actions menu. A refund creates a refund version of the original ticket rather than editing the original, so the audit trail stays intact. Steps Find the ticket. Ticket Search will find it by number, guest ...