Tickets and Adjustments
View ticket info and customer details
Two Actions items open the record behind the ticket: Ticket Info and Customer. Ticket Info Tap Actions, then Ticket Info. The screen lists the ticket details: its server, its room and table number, its hold status, its payment and more. This is the ...
Reprint a ticket
Reprint sends an existing ticket to any printer on the location, and can show you a preview first. Steps Open the ticket. Tap Actions, then tap Reprint. The POS lists a button for each available printer. Tap a printer to send the ticket to it. ...
Change the server on a ticket
Reassign an open ticket when a server goes home, sections change, or a ticket was opened on the wrong login. Steps Open the ticket. Tap Actions, then tap Change Server. The Change Server screen lists every server currently clocked in. Tap the one you ...
Apply a service charge or fee
Service charges and fees, such as an automatic gratuity on a large party or a delivery fee, are applied the same way discounts are. Steps On the open ticket, tap Actions. Tap Service Charges/Fees. The screen lists every charge available to this ...
Apply and remove a discount
Discounts and promotions are defined in the Admin Portal and applied to a ticket at the POS. Apply a discount On the open ticket, tap Actions. Tap Discounts. The Discounts and Promotions screen lists every discount available to this ticket. Tap the ...
Remove a split from a ticket
Any split, of any kind, can be undone as long as the tabs have not been paid. Steps Open the ticket. Tap Action, then tap Split. In the Split Ticket screen, tap Remove Splits. The POS removes every split from the ticket, merges the items back onto ...