Getting Help
Refund a gift card to cash
Refunding Gift Cards to Cash Setup (One-Time) Create a menu item called “Gift Card Cash Refund.” Configure it as: Non-revenue Tax exempt Misc item Steps to Process a Refund Check the Gift Card Balance Inquire the gift card to confirm the exact ...
Transition a site from classic to next-gen hardware
XC23 / GC26 setup Set static IPs on all devices Check time zone on each device Ensure all devices update to latest version Select print template Set for local printers (when appropriate) Test printing Test Mobi Reader Set unique ticket prefix ...
Common issues and quick fixes
General How to get in/out of guided access How To: Disable/ Enable Guided Access (iPad w/ Home Button): https://www.youtube.com/watch?v=rixsHInvORk How To: Disable/ Enable Guided Access (iPad w/ NO Home Button): ...
Disable gestures on an iPad
Disabling gestures in iOS 16 Go To iPad Settings Select General Select Gestures Disable all options within gestures menu Disabling gestures in iOS 17 Go To iPad Settings Select Multitasking & Gestures Disable multitasking Disable all Gestures options ...
Como loyalty on the guest display
Here is a video of how a guest interacts with the Heartland Guest Display when entering their Como code.
Change your tax rates in Digital Dining
Good News! Changing Tax Rates in Digital Dining is easy. Here is the Step by Step: Open and login to Digital Dining Setup (Start – All Programs – Digital Dining – Setup) Click Taxes and Tax Rates Type the new/correct Tax Rate in the Percent Rate ...
Contact support (legacy Heartland Restaurant)
Hey there - your POS Specialist Support Team here! Just wanted to make sure you are aware of all the quick and easy ways to connect with us. Our friendly crew is always ready to listen. Heartland Restaurant Support by POS Specialists All Star (Level ...
Share internet from a Mac or PC to your router
WARNING Call our POS Support Team before attempting this. Enabling Internet Sharing on your computer increases your security risk. We do not recommend enabling this unless you are in a trusted network. Sharing internet across devices can impact ...
Set up Splashtop remote access
Here is the link: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360043486311-Setting-up-Splashtop-as-an-Invited-User 1. Check and Accept Invitation in Email The email invitation will look like this: 2. Create Splashtop Account ...
Move gift card balances from Worldpay, Vantiv or Mercury
Worldpay/Vantiv/Mercury Gift Merchants transitioning to Heartland Gift will need an unmasked (full gift card numbers) liability report. Unfortunately Worldpay charges 10+% of your outstanding liability to get this report. Good News. We can help to ...
Contact POS Specialists support
Hey - Welcome! Just wanted to make sure you are aware of all the easy and quick ways to connect. Our fast and friendly agents are always ready to help. How to Connect: Phone: 925.626.3930 Email: support@posspecialists.com Schedule a Call or Meeting: ...
MobileBytes conversion steps
Please see attached PDF
Guest app user guide
Guest App User Guide Overview This document describes how to use the Genius Guest app. Genius offers customers the ability to order items and gift cards from restaurants through the use of a mobile device application compatible with iOS and Android ...